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Monthly Archives: May 2017

Listening to our Clients

Posted on 16/05/2017 - 2:47 pm by

So the next stage in the journey is to ensure that we understand our customers pain points. So we created a survey to ensure we are identifying the needs of training providers in the last number of weeks!
Its just so important to me throughout every design and delivery stage that Veri really hits the core of the pain points for our customers.
I kicked of a “Team Veri Think Tank” with the guys in the office just to see did our system functionalities match the needs of our present and future clients. Fueled by coffee and doughnuts, we agreed and produced a set questions that we felt hit the mark.
So the team (including me) hit the phones and surveyed over 30 accredited centers were asked to participate in a telephone survey to help Veri Integrated training ensure their software fulfilled the needs around our customer’s major pain points in Quality Assurance and Training Administration.
The Statistics below (at high level) illustrate the responses around time and priority issues:

  • Course Preparation and Planning
  • Course Delivery
  • Course Evaluation

And we got the answer…… Quality Assurance flew off the charts as the number 1 crucial factor to our providers.
You can see the key results here!
A clear emergence illustrated 7 in 10 providers chose evaluation and quality assurance as their single most crucial factor in tracking their learner’s progressions.

  • Data control and consistency is of extreme importance.
  • Large delays from in-house duplication in preparation for QQI compliance.
  • The evaluation process needs to be eased.
  • Reoccurring need for centralized learner records.

Have you heard of GDPR?

Posted on 16/05/2017 - 2:17 pm by
euro veri

Do you know what GDPR is? Do you know how it will affect your business?
Can you afford not to take action?
Ask yourself the following questions…
1. Do your core business operations involve the regular and systematic monitoring of data subjects on a large scale?
Data subjects are individuals who are identified or identifiable from data. For the purposes of this check data refers to information which directly or indirectly identifies individuals. It includes, but is not limited to, payment details, customer records, healthcare information.

2. Do you have a data protection policy which guides your employees in how to keep personal data secure?

3. Are your company laptops encrypted?

4. Do you store personal data in the cloud?
This could include customer data in salesforce.com, on Dropbox etc.

5. Do you encrypt personal data sent by email?

6. Do you have personal data on removable media e.g. USB devices, CDs, DVD, etc.?
If you have answered ‘No’ to three or more of these questions you need to re-evaluate your current Data Protection Policy
Concerns and losses of personal information and sensitive data can lead to regulatory fines and significant risk to an organisation’s reputation.
By implementing good practices and conforming to the associated requirements training organisations can be compliant.
There is the large amount of data held by training organisations, the number of people who need to access this as part of their job and the number of forms, reports, systems and databases where data is held.
Veri ensures this data is encrypted and only accessible by those that need to use the information.
Furthermore, it informs both tutors and learners about their rights and responsibilities around their data and that they work with.
For more information on how Veri can help wiith your Data Security click here.
For more information on GDPR click here.

Irish Tatler Feature

Posted on 04/05/2017 - 2:30 pm by
TATLER

TRAINING IN THE WORKPLACE
“Quality assurance and compliance in the training sector can come with a heavy weight load for companies. A study by learning network Skillsnet found there are four facets to evaluating training in the workplace. Reaction of the participants to the training and connection to the subject matter were of utmost importance. Learning new skills was ranked highly whereas behaviour demonstrated whether or not the skills learned were implemented afterwards. Ann-Marie Sorley, founder and CEO of Veri Integrated Training (a cloud-based dashboard that captures data and key performance indicators) believes capturing data is an essential part of a company’s success. “l had my own training company and felt the paperwork demanded by accrediting bodies was a huge cost but we could not see benefit as it was all in dead paper. I knew there was huge value in this data.”

Data Protection

Posted on 03/05/2017 - 2:53 pm by

Data Protection – An Introduction
Concerns and losses of personal information and sensitive data can lead to regulatory fines and significant risk to an organisation’s reputation. By implementing good practices and conforming to the associated requirements training organisations can be compliant. There is the large amount of data held by training organisations, the number of people who need to access this as part of their job and the number of forms, reports, systems and databases where data is held. Veri ensures this data is encrypted and only accessible by those that need to use the information. Furthermore it informs both tutors and learners about their rights and responsibilities around their data and that they work with. The following explains what Veri does in terms of the data commissioners 7 rules to maintain compliance.
8 RULES OF DATA PROTECTION
Rule 1: Fair obtaining
Automated communication to Learner with User ID and Password includes

  • Making Client aware of the uses for that information
  • Making Client aware of QQI or other body disclosures of their data to third parties
  • Ask for Client’s consent for any secondary uses of their personal data, which might not be obvious to them

Rule 2: Clarifies Purpose specification
No longer shared spreadsheets in drop boxes and attached to emails

  • We are clear about the purpose (or purposes) for which we keep personal information
  • If we are required to register with the Data Protection Commissioner, does our register entry include a proper, comprehensive statement of our purpose Remember, if you are using personal data for a purpose not listed on your register entry, you may be committing an offence.
  • Veri assigned for maintaining a list of all data sets and the purpose associated with each

Rule 3: Use and disclosure of information
Automated communication to Tutor with User ID and Password includes rules

  • Are there defined rules about the use and disclosure of information
    Are all staff aware of these rules
    Are the individuals aware of the uses and disclosures of their personal data? Would they be surprised if they learned about them? Consider whether the consent of the individuals should be obtained for these uses and disclosures.
    If we are required to register with the Data Protection Commissioner, does our register entry include a full list of persons to whom we may need to disclose personal data Remember, if you disclose personal data to someone not listed on your register entry, you may be committing an offence.

Rule 4: Security
Cloud-based hosted by Amazon one of the worlds biggest hosting companies with guaranteed 99.99% uptime,fully secure SSL cert in place and all user passwords are fully encrypted with latest security

  • Is there a list of security provisions in place for each data set
    Veri is responsible for the development and review of these provisions
    Are these provisions appropriate to the sensitivity of the personal data we keep
    Are our computers and our databases password-protected, and encrypted if appropriate
    Are our computers, servers, and files securely locked away from unauthorised people

Rule 5: Adequate, relevant and not excessive

  • Do we collect all the information we need to serve our purpose effectively, and to deal with individuals in a fair and comprehensive manner
    Have we checked to make sure that all the information we collect is relevant, and not excessive, for our specified purpose
    If an individual asked us to justify every piece of information we hold about him or her, could we do so
    Does a policy exist in this regard

Rule 6: Accurate and up-to-date
Real time data that can be archived and deleted

  • Do we check our data for accuracy
    Do we know how much of our personal data is time-sensitive, i.e. likely to become inaccurate over time unless it is updated
    Do we take steps to ensure our databases are kept up-to-date

Rule 7: Retention time
Purge Information from Veri when course completed

  • Do we regularly purge our databases of data which we no longer need, such as data relating to former customers or staff members
    Do we have a policy on deleting personal data as soon as the purpose for which we obtained the data has been completed

Rule 8: The Right of Access
Veri Admin handles all of this

  • Is a named individual responsible for handling access requests
    Are there clear procedures in place for dealing with such requests
    Do these procedures guarantee compliance with the Act’s requirements