Category Archives: Eugena Valadkevich

“Reporting is stressful”
(Any Training Company Administrator)

It’s QBS time and every company that provides QQI training is stressed at the moment. They are knee deep uploading student certification data for further validation and the issuing of certificates by the state agency.
As you already know Veri is a quality assurance software that helps training providers with programme benchmarking, course delivery tracking and QA compliance. On top of  that we can reduce your stress level and digitise your QBS upload too.
At the beginning of February we had a meeting at QQI office in Dublin. We discussed the Veri Quality Assurance Dashboard and Report Automation. The aim was making sure that we have a clear understanding of the process from both sides. We want to define what providers should do on the system and what QQI wants to see on their side of the QBS dashboard.
Our Customer Success Manager, Eugena was welcomed and spent some time with the QBS support team asking many questions and discussing all issues that occur with Veri customers when it comes to the data upload process:

• What is the required data format for automated upload?
• What to do if some data is missing (can I upload partial data)?
• Can I check my file before uploading to QBS?
• What is data duplication?
• How can I collect personal data from my students on the course?
• How to build your learner group data file
• Where can I find Certification Guidance?

Eugena reported a clear message from the meeting:

 nobody likes paperwork and manual upload. 

State Agency administrators are showing full support and welcoming the approach for those providers who upload their certification data automatically. As a team, thanks to Eugena’s feedback, we have improved our knowledge and expertise in the area of QBS upload. We are enthusiastic to be able to support our existing clients and to educate new clients on how to simplify this process. 

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In the September issue of IITD’s online publication TD I read an article. The article was about an event exploring digital talent trends by Robert Farrell. In the article he speaks about the 4^th industrial revolution. As I was born and raised in USSR I have strong feelings about revolutions. I had looked into the 3 previous industrial revolutions and it makes for fascinating reading.
Industrial revolution #1 began in 1760. Manufacturing moved from hand production methods to machines. They began to use steam and water power in factories. There was a large increase in the development of machine tools and the introduction of total mechanisation. Who won in this revolution?  Arguably the people as they were afforded more free time. The 1st Industrial Revolution was the first period in history during which there was a simultaneous increase in the world population.
Industrial Revolution #2 dated between 1870 and 1914. We saw the introduction of the telegraph, electrical power, telephones and railways. Technology was moving at a much faster rate than ever before. It was an exciting era.  I saw a great film called “The Current War” this summer. It really captured the excitement of the time.
Industrial Revolution #3 started in late 1950 and is known as the Digital Revolution. We shifted from mechanical and analogue technology to digital electronics. Transistors, computers and Internet made their debuts. The first home computer was developed in 1977, the Apple II, made its way into homes. The Third Revolution comes to an end with the iPhone 11 and now we are entering the 4th industrial revolution.
Industrial Revolution #4 was first mentioned in 2015. It is  all about robots, artificial intelligence, 5G, 3D printing and technologies that combine hardware, software and biology.
Sounds great but I am not really comfortable when words “robots” “intelligence” and “revolution” are used together. I decided to ask my Echo Alexa about this revolution. My smart speaker and it’s voice-controlled intelligent personal assistant had very little to say. The only response I’ve got was “Hmm, I am not sure”. Very suspicious, don’t you think? I think I am going to be very nice to Alexa from here on in.
All this information made me think about some quality assurance and compliance processes that are still stuck at the end of Industrial Revolution #2. Reams  of paperwork (on high quality manufactured paper) and telephone as the communication channel. Here at Veri we can help you to win in the Digital Revolution and get your data ready for event #4. We can’t escape changes but we can prepare.

Eugena Valadkevich – Customer Success Manager

6 years ago I moved to Ireland from my native Belarus. After a couple of days shopping in Dublin’s Stephen’s Green and Ikea, I explored the medieval beauty of my new hometown. I needed to find a doctor in my new surroundings and on my first visit I had a funny experience. I almost missed my appointment because my lovely doctor was calling my name but I did not recognise it as my own.
I loved my Belorussian name but it was difficult for Irish people to spell and pronounce. When they did it was difficult for me to recognise it. There is no sweeter sound to someone than that of their name. This was not the case for me anymore. I had to make a decision.

I decided to upgrade my personal UI, make it more user-friendly.

I changed my name. Thankfully I found one with the same meaning. I kept my personality. At the same time it was easier for my new friends, colleagues, classmate and neighbours to communicate with me. The bonus was that I didn’t need to spell it six times on the phone or at the reception!
Now working with Veri I am thinking about that name situation as streamlining my data. My new name allows people to engage with me easily, to interact with me in a more productive way, to report or send a request to me addressing it correctly.

Data is so important. It must be clear and useful.

Think about the archive room in a training company. I can help you to imagine it: shelves and shelves of folders with papers, some of them in boxes, some of them are missing so you can see gaps on the shelves and piles of paperwork on the table.
Now imagine this, your manager asks you for a TACS report sheet from 2017. You know it’s in that room somewhere but you can’t decipher the storage pattern. Searching is time consuming and you can’t find the data you need.
How cool would it be if all the papers could transform in the most convenient order to provide you with the information of interest? This is exactly what we do here at Veri.
We spend some time together. We get so know each other. Then we digitise your data transforming your paperwork into data intelligence. Your data will be clear and useful and easy to recognise just like my new name is. All you have to do is make the decision and we will do the rest.

Eugena Valadkevich – Customer Success Manager